FAQ's

**** We will NOT  be responsible for LOST or STOLEN orders. Be sure to check the Pay Pal mailing address before checking out. Contact us and we can submit a claim, but expect the process to take a few weeks. In MANY cases they refuse to refund, if that is the case we MAY do a PARTIAL store credit as COURTESY. But we cannot be held responsible for the purchaser submitting the wrong address or the package being stolen from your porch. **** 


*** On US orders of $100 and over or in an area's that are subject to theft. No matter what the value of the package (you need to note that at check out), a USPS "Signature Required" fee will be added to the shipping cost. It's for your protection...your valuable package should not be just dropped off and left on your porch to be stolen, and WE WILL NOT BE HELD RESPONSIBLE for the package being stolen. USPS does NOT refund for packages that show as delivered.


Requests for refunds or exchanges will be handled on a case-by-case basis, as we want you to be happy with your purchase. With that said, we will not refund or exchange  product you selected and placed a order for simply because once you received it you did not like the scent. I have scent descriptions on the listings to refer to. 


Please note ingredients, scent descriptions, and any warnings listed for the item(s), which you are interested in before ordering to help insure your personal satisfaction.


Our products are handmade, so aesthetic variations may occur between two or more of the same items. Our look is meant to be "Rustic". 

 

We strive to use the purest quality ingredients, and make every attempt to stay as organic as possible. 


***Although please note that we DO use BOTH, synthetic fragrances and essential oils in our products--


*We offer soaps, candles, and many other creations which may change depending on demand.